Closing Date: 29 June 2025

Job Title: Caseworker

Working For: Al Carns MP (Birmingham Selly Oak)

Location: Birmingham Selly Oak

Salary: In line with IPSA pay scales

Length of Contract: Permanent

Job Details

• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face. Ongoing communication may be required
• Draft responses to constituentsAnalyse patterns of enquiries and produce reports
• Assist surgeries and other meetings and follow up as appropriate
• Attend constituency meetings as appropriate
• Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members
• Ensure records are kept and information managed confidentially in line with the data protection legislation
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
• Follow up on social media queries and comments
• Gather relevant information to assist with resolving cases
• Log all cases; monitor progress and ensure all identified actions are taken
• Retain records and information confidentially and in line with the Data Protection Act
• There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally
• Support the office in constituency outreach, including printed and online communication
• Strong writing, research and communication skills
• Excellent command of written English to produce quality correspondence, representing the MP in written materials

Closing Date: 29 June 2025

Interview/Start Dates

Intended interview date – 4th July 2025

Start date to be discussed

Application Details

Please send a CV and covering letter to al.carns.mp@parliament.uk

Website: https://alcarns.co.uk/